FrequentlyAsked Questions

What is a Care Management Organization?

Care Management Organizations are community-based, non-profit organizations that provide face-to-face care management and comprehensive service planning for youth with behavioral health, developmental, or substance use disorders whose ties to home and community are jeopardized. As part of the New Jersey Children’s System of Care, CMOs coordinate services and create plans tailored to each child’s individual needs, and based on strengths of all team members involved, to positively impact the youth’s well-being. Their goal is to assist kids and families in establishing a long-term, sustainable strategies that will help them manage their difficulties for years to come.

What is the Children’s System of Care?

Children’s System of Care (CSOC), provides supports to youth with emotional and behavioral health care challenges and their families; children with developmental and intellectual disabilities and their families; and children with substance use challenges and their families residing in New Jersey.

What is PerformCare?

PerformCare is the Contracted System Administrator (CSA) for the New Jersey Children’s System of Care (CSOC), serving as the single point of entry for all children, adolescents, and young adults (up to age 21) who need behavioral health, developmental and intellectual disability, or substance use treatment services. They provide access, linkage, and authorization to CSOC services, and information about other services that may be of benefit to youth. The call center can be reached 24 hours a day, 7 days a week, and 365 days a year at 1-877-652-7624.

How do I access services?

Call PerformCare, the contracted systems administrator, at 1-877-652-7624.

What can I expect when I call PerformCare?

Your initial contact will be with a trained PerformCare associate who will ask for or confirm information about you and the youth you are calling about, such as date of birth, address, insurance, and contact information. The associate will also ask about the reason for your call to best assist you.

Who can make a referral for my child?

Parent/legal guardians contact PerformCare to access services; However, with the permission of the parent/legal guardian referrals can be made on behalf of a youth by any child-serving professional like a child protection agency (DCPP), schools, courts, clinicians, etc.

Who is eligible for your services?

Youth up to age 21 who have emotional, behavioral, intellectual & developmental, or substance use needs.

My child and/or I are undocumented. Can you work with my child and family?

Ocean Partnership for Children provides services regardless of a child or family’s citizenship status. Ocean Partnership for Children does not report on the immigration status of any involved youth and family.

I have no insurance. Can you still work with my child and family?

Yes; however, families will be required to complete an NJ Family Care eligibility application.

What is Wraparound care?

Wraparound is a planning process that helps children, adolescents, young adults and their families realize their full potential. Wraparound uses people from the child’s and family’s life to create a Child and Family Team (CFT). These team members work together to help create an Individualized Service Plan (ISP) to address their needs in areas including, but not limited to: family, safety, emotional/psychological supports, education, legal issues, spiritual life, and medical concerns. We “wrap” services around children and their families to help them remain at home, in school and in their community.

What does a Care Manager do?

Every youth referred to Ocean Partnership for Children is assigned a Care Manager who is responsible for working directly with the youth and family. The Care Manager meets personally with you and the youth to learn how they can help. The Care Manager’s first job is to listen to you: to learn your concerns, identify your issues, and acknowledge your strengths. Your Care Manager will work with you to make sure that the support you receive meets the youth and your family’s needs.

How often will our Care Manager
contact us?

Your Care Manager will meet with you and/or your child up to twice a month, depending on your individualized needs. Your Care Manager will also contact you and/or your child by phone at least once a week.

How long can you work with my child
and family?

It depends on your individualized needs. Every 60-75 days your Child and Family Team (CFT) will meet to evaluate progress towards your family’s vision.

Do I have access to a Care Manager after
hours if my child is in crisis?

Ocean Partnership for Children offers 24/7 on-call service to all enrolled youth.

What do your services cost?

Ocean Partnership for Children services are provided at no cost to families.

Will I be charged for any services that
you coordinate?

Ocean Partnership for Children will work with your Child and Family Team to maximize the use of low-cost, in-network, and free sustainable resources.

Where can I find local community services?

Visit, where you can find information on supports and services in Ocean County.